All Cetus Solutions sales contacts are trained and qualified ‘Sales Consultants’. Our role is to ensure we create an open-partnership with our customers, a two-way-street, allowing us to gain an in-depth understanding of your business, pro-actively working together to deliver the most suitable solutions and drive business advantage.
Understanding a customer’s requirement is fundamental to ensuring we deliver the right solution within cost-effective and realistic boundaries. A project team is assembled led by a Solutions Architect to conduct a complete business and requirement analysis, risk management and project definition via a Project Definition Workshop (PDW). Our key objectives are to ensure your requirements are understood.
Cetus Solutions offer installation and project implementation consultancy services delivered through our Technical Services Team. Our Team are experienced, trained and qualified to the highest standards ensuring your implementation exceeds expectations. Our abilities encompass basic site technical engineering tasks to complex project roll-out and handover.
Cetus Solution’s senior management come from Project & Transition Management roles within the IT Industry, thus allowing them to have amassed a wealth of experience in this area. The recognition of control, resource, schedule and problem management is key to the success of any project. A Project Manager or Project Co-ordinator is assigned to all of our projects ensuring delivery is minimal in disruption, co-ordinated and in a timely manner.
Here at Cetus we recognise that our customers do indeed have many levels of skills and experience. For that reason Cetus don’t offer a blinkered ‘three-tier’ support service, but tailor all our Support Contracts to suit our customer’s needs, complementing your own resources.
Our custom written customer support solution, aptly known as “Scream” manages the heart of our Customer Services Helpdesk facility and pro-actively monitors customer systems.
Our Technical Support offerings include basic Telephone and Remote Support, through to Site Attended and Fully Managed Services, backed up with direct escalation to key vendors and an approved nationwide hardware maintenance organisation.
Training is often seen as an unnecessary luxury. Here at Cetus Solutions our own philosophy ensures both immediate and long term productivity benefits are gained, together with increased staff retention. Cetus Solutions deliver training services via our accredited training consultants; on a one-to-one basis, in your environment, on your platform and on your site.
Cetus has a fully equipped 16-seat classroom environment, able to deliver accredited training courses to suite your requirements. Our classroom based instructor led training enables us to provide a variety of courses ranging from single days through to intensive ‘boot camps’.
Cetus Solutions employ a dedicated Network Cabling team, trained and qualified to install Category-5, Category-6, Single and Multimode Optical Fibre cabling solutions. Our team are experienced in designing simple to complex resilient and redundant structured cabling data and voice solutions. Our experience dates back to 10Base-2 Thick and Thin Ethernet solutions; RS232 & RS422 data networking, through to current day projects of over 4000 connections on one site.
Cetus’s core focus is delivering solutions with real tangible and commercial benefits. Many products and solutions address specific core requirements but often create problems of their own, thus hindering performance.
Our complementary product portfolio is deliberately assembled to address such areas, but what if your requirements are unique or business specific ?
In recognition of this Cetus have a team of expert developers who have unrivalled software development experience and an in-depth understanding of off-the-shelf solutions and their potential shortfalls. Cetus analyse, design and write specific tailored software components, linking disparate solutions and environments together, stepping closer to a true ‘turn-key-solution’
Recent projects include:
* Universal file transfer and print management engine for a Global customer
* Development of a mobile / handheld based tracking system
* Database Management between two disparate platforms
* CRM / Call management & escalation solution
To find out more, please contact our sales consultants who will be able to advise you.