citrix edgesight

introduction

Every IT organization has the same mission: to maximize company profit by enabling business users to do their work as quickly and efficiently as possible. To achieve this mission, an effective IT service management strategy must ensure that applications are delivered to users reliably and with optimal performance levels.

However, while most companies have sophisticated system management tools that provide an enterprise view of their servers and networks, they lack a similar view of application performance and availability as experienced by the end-user. As a result, they lack the real-time visibility needed to manage the delivery, performance, and availability of the mission-critical business applications end-users require every day.

The Citrix EdgeSight solution shifts the IT focus from technology and systems to end-users and achieving business goals. It moves the emphasis away from the “plumbing” – the networks, servers, and infrastructure that support business – to the business itself and the conductors of that business. By measuring performance and availability from the user’s perspective, EdgeSight cuts across organizational and geographic boundaries and monitors the actual end-user experience. The result: IT organizations have the insight, data, and tools they need to ensure that all IT resources are operating at peak efficiency – so that end-users may do the same.

typical uses

Proactively Managing Performance
Edgesight’s extensive view into the end-user experience lets you proactively address performance issues – identifying, addressing, and resolving issues before they disrupt business. As a result, IT organizations are able to continually improve application and service availability and reduce operation costs through early resolution of problems.

Expediting and Enhancing Support
EdgeSight gives you the data and analysis you need to more efficiently and effectively solve problems. Knowledge into the cause, location, and nature of application performance problems gets users back up and running faster and minimizes the IT resources required to do so.